Terms of Use

dinr.pt is a multi-tenant SaaS platform that allows Restaurants to:

• Configure and provide an online booking engine integrated into their website or social networks (via a unique dynamic URL: dinr.pt/[restaurant-slug]).
• Digitally design and manage the interactive room layout and the table occupancy flow.
• Send automated booking reminders and confirmations by SMS and email.
• Manage waitlists and operational preferences in real time.

The service is provided exclusively under a B2B (Business-to-Business) model for professional and commercial purposes related to restaurant management.

1. Registration Requirements: To access the Platform, the Restaurant must create an account by providing true, complete, and up-to-date information, including the restaurant's commercial name, tax ID (NIF), billing address, and corporate contact details.
2. Credentials Security: The user is fully responsible for maintaining the confidentiality of access credentials (email, passwords, or passwordless access tokens) and for all activities that occur under their account. Any suspicion of unauthorized access must be reported immediately to dinr.pt support via support@dinr.pt.

1. Free Trial Period: dinr.pt offers a 14-day free trial period for new restaurant registrations, with no payment details required. At the end of this period, access to the Platform will be suspended if a paid plan is not subscribed.
2. Billing: Service subscriptions are billed on a recurring basis (monthly or annual, as selected) through the Stripe payment processor. The price of each plan is clearly indicated on the website and includes all legal taxes in force, with VAT applied at the corresponding legal rate in Portugal.
3. Price Updates: dinr.pt reserves the right to change plan prices subject to at least 30 days' prior notice via email.
4. Cancellation: The Restaurant can cancel its subscription at any time directly through the Stripe Customer Portal available in its administration panel. The cancellation will take effect at the end of the current billing period, and there is no right to refunds for partial usage periods.

Effective communication with customers and staff is one of the pillars of dinr.pt. Electronic notifications are managed according to the following rules:

A. System Notifications for SaaS Clients (B2B)

By subscribing to dinr.pt, the Restaurant acknowledges and agrees that the system uses its registered contacts (email and mobile phone) to send administrative and operational messages about the system. This includes:

• Account security alerts.
• Communications about planned system downtime for maintenance.
• Expiration or renewal notices for invoices.
• Updates and new features of the Platform.
• Booking capacity saturation alerts.

B. Booking Notifications for Diners (B2C)

The system automates contact with end customers (diners) through the email and mobile number entered in the booking widget.

• Strict Purpose: These contacts serve exclusively for the processing, confirmation, reminder, reconfirmation, and management of the respective bookings, as well as digital waitlist notifications.
• Spam Prohibition: The Restaurant agrees not to use the notification tools of dinr.pt to send communications of a purely promotional or marketing nature to diners who have not given their free and explicit consent for that purpose to the restaurant.

Given that the Restaurant acts as the Controller of the personal data of its diners and dinr.pt acts as the Processor:

• The Restaurant guarantees that it has obtained lawful consent or possesses another valid legal basis to process diner data and trigger automated SMS/Email booking notifications provided by dinr.pt.
• The Restaurant agrees to make a clear privacy policy available to its users.
• dinr.pt guarantees that it processes diner data only on behalf of the Restaurant and in compliance with the instructions described in the Data Processing Agreement (DPA) which is an integral part of the subscription agreement.

All intellectual property rights in the Platform (including source code, interface design, logos, documentation, support materials, and the digital waitlist algorithm) are the exclusive property of dinr.pt or its licensors. The Restaurant obtains only a limited, revocable, non-exclusive, and non-transferable license to use the software in accordance with these Terms.

1. Service Availability: dinr.pt makes commercially reasonable efforts to ensure 99.9% service availability. However, we do not guarantee that access to the Platform will be uninterrupted, error-free, or immune to external attacks.
2. Operational Damages: dinr.pt will not be liable for any loss of billing, lost profits, loss of customer data, cost of wasted food, or failures resulting from no-shows suffered by the Restaurant, resulting from any technical failures, delays in sending SMS (managed by partner operators such as Twilio), or operational errors in room layout management.
3. Maximum Limit: The maximum accumulated liability of dinr.pt for any claim arising from the Service will be strictly limited to the total amount paid by the Restaurant to the Platform in the 3 months immediately preceding the event causing the damage.

These Terms of Use are governed by and construed in accordance with Portuguese law.

In the event of a dispute arising from the interpretation or execution of this contract, the parties undertake to try to reach an amicable resolution within 30 days. If this is not possible, the dispute will be submitted to the exclusive jurisdiction of the courts of the District of Lisbon or Porto, with express waiver of any other.